Initiate Return
Notify the seller within 48 hours after delivery if there are any issues with your equipment.
Returns & Refunds
Everything you need to know about our hassle-free return process for industrial equipment.
Inspection
Document the condition with clear photos and a detailed description for quick approval.
Resolution
Collaborate with the seller for repair, replacement, or refund options based on your needs.
martXmart Buyer Protection
We ensure a secure and fair buying experience with our comprehensive protection program.
Secure Transactions
All payments are processed through our secure escrow system.
Dispute Resolution
Our team mediates to resolve issues fairly and promptly.
Eligible Items
- Machinery not matching description
- Significant undisclosed defects
- Wrong item received
- Damaged during shipping (if insured)
Non-Eligible Items
- Used or operated equipment (post-inspection)
- Buyer-caused damages
- Buyer-modified items
- Normal wear and tear
Refund Process
Once a return is initiated and inspected, refunds are processed based on the following timelines:
- Credit card refunds: 5–10 business days
- Bank transfers: 7–14 business days
- UPI refunds: 3–7 business days
Return Shipping
Shipping responsibilities depend on the reason for return:
Item Not as Described
Seller pays return shipping
Buyer’s Remorse
Buyer pays return shipping
Damaged in Transit
Covered by shipping insurance
Frequently Asked Questions
How do I initiate a return?
Log into your account, go to your order history, and select “Request Return” within 48 hours of delivery.
What if the seller disputes my return?
Our dispute resolution team will review the case and mediate to ensure a fair outcome.
Are there any fees for returns?
No fees are charged for eligible returns, but buyer-paid shipping may apply for non-eligible items.
Need Help with a Return?
Our support team is ready to assist you promptly with any return or refund queries.
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